Return & Refund Policy

At printYourvibe, we want you to be completely satisfied with your purchase. If you're not happy with your order, we offer a hassle-free return and refund process. Please review this policy carefully to understand your rights and responsibilities.

1. Return Eligibility

Your order is eligible for return if:

  • The product is unused and in its original, undamaged condition
  • The product is defective or has manufacturing errors
  • We shipped the wrong item or wrong model
  • The item does not match the product description or specifications
  • The return is initiated within 7 days of delivery

Your return must be authorized before shipping. Unauthorized returns may not be accepted.

2. Non-Returnable Items

The following items cannot be returned or refunded:

  • Custom phone cases (unless defective or we shipped the wrong item)
  • Personalized or made-to-order items (unless due to our error)
  • Products that show signs of wear, damage, or use
  • Items damaged due to customer misuse or negligence
  • Products damaged by the courier (customer responsibility to report within 48 hours)
  • Items where the packaging has been opened or tampered with (except for custom cases)
  • Clearance, sale, or discounted items (unless defective)
  • Products purchased more than 7 days ago

3. Return Process – Step by Step

Step 1: Initiate Return Request

Contact our customer support team within 7 days of delivery with:

  • Your order number
  • Product name and model
  • Reason for return
  • Photos or videos of the product (condition, defects, etc.)

Contact Details:

  • Email: support@printyourvibe.com
  • Phone: +91 XXXXX XXXXX
  • WhatsApp: +91 XXXXX XXXXX (optional)
  • Business Hours: Monday – Saturday, 10:00 AM – 7:00 PM IST

Step 2: Return Authorization

Upon receiving your request:

  • We will review your return request within 2–3 business days
  • If approved, you will receive a Return Authorization (RA) Number
  • We will provide return shipping instructions and address
  • Keep your RA number for reference

Step 3: Ship the Item Back

Once authorized:

  • Pack the item securely in its original packaging (if available)
  • Include your RA number on the package
  • Ship the item to the address provided
  • Keep your courier receipt and tracking number

Important: Return shipping costs are the responsibility of the customer (unless the return is due to our error).

Step 4: Item Inspection

Upon receiving your returned item:

  • We will inspect the product condition
  • We will verify that the item is unused and undamaged
  • This inspection typically takes 3–5 business days

Step 5: Refund Processing

Once the inspection is complete:

  • If approved, your refund will be processed
  • Refund will be issued to your original payment method
  • Refund processing time: 7–10 business days from our approval

4. Defective or Damaged Items

Items Damaged During Delivery

If your order arrives damaged or defective:

  1. Do not refuse delivery – Accept the package and document the damage
  2. Photograph the damage – Take clear photos/videos of:
    • The damaged packaging
    • The damaged product
    • The defect or issue
  3. Report immediately – Contact us within 48 hours of delivery with:
    • Order number
    • Clear photos/videos
    • Description of the damage

Replacement or Refund

For items damaged due to shipping:

  • We cover return shipping costs
  • You can choose a replacement or refund
  • For replacement: We ship a new item at no cost
  • For refund: Full refund will be issued after inspection
  • Processing time: 5–7 business days

Manufacturing Defects

If your custom case has printing errors or quality issues:

  • Contact us with photos/videos of the defect
  • We will replace the item at no cost
  • Return shipping is covered by us
  • Replacement item will be shipped within 3–5 business days

5. Return Shipping

Shipping Costs

  • Standard returns: Customer pays return shipping (unless it's our error)
  • Defective items: We cover return shipping
  • Wrong item shipped: We cover return shipping
  • Our error: We cover all return and replacement shipping costs

How to Ship

  1. Obtain the return address from our support team
  2. Use any courier service of your choice
  3. Ship securely with tracking
  4. Keep your tracking number for reference
  5. Email us your tracking details

Return Shipping Address

Return shipping address will be provided in your return authorization email.

6. Refund Methods & Timeline

How You'll Receive Your Refund

Refunds are issued to your original payment method:

  • Credit/Debit Card: 7–10 business days (depends on your bank)
  • UPI/Net Banking: 5–7 business days
  • Digital Wallets: 7–10 business days
  • Other methods: As per payment gateway timelines

Refund Timeline

  1. You initiate return within 7 days of delivery
  2. We review and approve your return (2–3 business days)
  3. You ship the item back to us
  4. We receive and inspect the item (3–5 business days)
  5. We approve the refund and process it (1–2 business days)
  6. Your bank/payment provider processes the refund (7–10 business days)

Total time: Typically 2–3 weeks from approval

7. Custom Phone Cases – Special Return Policy

Custom Orders Cannot Be Returned Unless:

  • The design approval was incorrect (our error)
  • The item has manufacturing defects
  • We shipped the wrong case model
  • The printing is significantly damaged

Why Custom Cases Have Restrictions:

  • Custom cases are made specifically for you
  • They cannot be resold after production
  • We incur material and labor costs upon production

Exceptions & Replacements

If there's an issue with your custom case:

  • Contact us with photos/videos immediately upon delivery
  • If it's our manufacturing error, we will replace the item at no cost
  • Return shipping is covered by us
  • If you ordered the wrong model, you can request a re-order with modified specifications (exchange charge may apply)

8. Sale & Clearance Items

Restricted Returns

Products marked as "Sale," "Clearance," or "Final Sale" generally have:

  • No refunds allowed
  • No exchanges permitted
  • Store credit only (if applicable)

However, if a sale item arrives defective or damaged, we will replace it or issue a refund.

9. Exchanges Instead of Returns

If you want to exchange your item for a different model or design:

  1. Contact us with your order number and desired exchange
  2. Pay any price difference if exchanging for a more expensive item
  3. Return the original item as per return process
  4. Receive the new item within 5–7 business days

Exchanges typically complete faster than separate returns and new orders.

10. Refused or Undelivered Packages

If You Refuse Delivery

If you refuse to accept a package:

  • The package will be returned to our warehouse
  • A return may be initiated, but you are responsible for return shipping costs
  • Refund processing may take longer due to extra handling

If Delivery Fails

If the courier cannot deliver your package:

  • The package will be returned to us
  • Contact us to arrange re-delivery (return shipping costs will apply)
  • Alternatively, you can request a refund (after we receive the returned package)

11. Refund Deductions

In certain cases, we may deduct from your refund:

  • Return shipping costs (customer paid) – If customer initiates return
  • Restocking fee (if applicable) – For non-defective custom orders
  • Original shipping cost – For standard returns (unless it's our error)

No deductions are made for:

  • Defective or damaged items
  • Wrong items shipped by us
  • Items damaged in transit (if reported within 48 hours)

12. Return Policy for International Customers

If you're outside India:

  • Return shipping costs: Customer responsibility (typically higher)
  • Customs/import duties: Customer responsibility if returning
  • Return process: Same as domestic customers, but may take longer
  • Refund timeline: Add 2–3 weeks for international return shipping
  • Customs delays: Not our responsibility

13. Non-Returnable Sale Scenarios

The following situations have no returns or refunds:

  • Orders placed and immediately cancelled (outside 1-hour window)
  • Digital or downloadable content (if applicable)
  • Items damaged due to customer negligence or misuse
  • Items purchased more than 7 days ago
  • Items without authorization from our team
  • Orders placed with incorrect information (customer error)
  • Items where the customer changed their mind (no defects)

14. Special Cases & Exceptions

Damaged Items Not Reported on Time

If you don't report damage within 48 hours of delivery:

  • Return may be denied
  • We cannot verify shipping damage
  • You can still attempt to return within 7 days, but deductions may apply

Missing Items in Package

If an item is missing from your order:

  1. Contact us immediately with your order number
  2. Provide photos of the package contents and receipt
  3. We will investigate with the courier
  4. If confirmed missing, we will replace or refund

15. Store Credit Option

Instead of a refund, you can opt for:

  • Store credit (equal to purchase price)
  • Valid for 6 months from issuance
  • Can be used for any product on our website
  • Non-transferable and non-exchangeable for cash

16. Contact Us for Returns

For all return and refund inquiries:

Email: support@printyourvibe.com

Phone: +91 XXXXX XXXXX

WhatsApp: +91 XXXXX XXXXX

Business Hours: Monday – Saturday, 10:00 AM – 7:00 PM IST

Response Time: 24–48 business hours

Address:
printYourvibe
[Your Business Address]
[City], [State] [PIN Code]
India

17. Dispute Resolution

If you're unsatisfied with a return decision:

  1. Request escalation to our management team
  2. Provide additional documentation or evidence
  3. We will respond within 5–7 business days
  4. Further disputes may be resolved through mediation or legal proceedings