Thank you for shopping with printYourvibe. We aim to deliver your custom phone cases quickly and safely. Please review our shipping policy below.
1. Order Processing Time
All orders are processed within 1–3 business days (excluding Sundays and public holidays).
Orders placed after business hours will be processed the next working day. Once your order is processed and shipped, you will receive a confirmation email with tracking details.
2. Shipping Time & Delivery
Estimated Delivery Timelines:
- Standard Shipping: 5–10 business days
- Express Shipping (if available): 2–4 business days
Delivery times may vary depending on:
- Your location and pin code
- Courier service availability
- External factors (weather, road conditions, holidays)
- Current order volume
Note: We cannot guarantee exact delivery dates as deliveries depend on third-party courier partners.
3. Shipping Charges
Shipping charges are calculated at checkout based on:
- Your delivery location
- Order weight and dimensions
- Selected shipping method
We may offer:
- Free shipping on selected products
- Free shipping on orders above a certain amount
- Promotional shipping discounts during sales events
All applicable shipping charges will be displayed before you complete your purchase.
4. Order Tracking
Once your order is shipped, you will receive:
- Tracking ID via email or SMS
- Tracking link to monitor your package in real-time
- Courier partner details for reference
You can track your order using the provided tracking link on our website or the courier's website. Tracking information is typically updated every 24 hours.
5. Delays in Shipping
While we strive to deliver all orders on time, delays may occasionally occur due to:
- High order volume during peak seasons
- Unfavorable weather conditions
- Courier service issues or strikes
- Remote location delivery challenges
- Public holidays or unforeseen circumstances
- Customs clearance (for international orders, if applicable)
Responsibility: We are not responsible for delays caused by third-party courier partners beyond our control. However, we will do our best to assist you in tracking and resolving any delays.
6. Incorrect Address
Customers are fully responsible for providing a complete and accurate shipping address at checkout.
Your address should include:
- Full name
- House number and street name
- Area/Locality
- City
- State
- PIN code
- Contact number
Our Responsibility: We are not responsible for orders delivered to incorrect addresses provided by the customer. If you provide an incomplete or wrong address:
- The order may be delivered to that address
- We cannot retrieve the package once it's in transit
- Re-shipping charges will apply if re-delivery is required
- Refund will be processed only after the package is returned to us
How to Avoid This: Always double-check your address before confirming your order. If you need to change the address, contact us immediately (within 1 hour of placing the order) as we may be able to update it before processing.
7. Failed Delivery Attempts
Our courier partners attempt delivery 2–3 times on different dates.
If delivery fails after multiple attempts:
- The package will be returned to our warehouse
- You will be notified via email or SMS
- We can arrange re-delivery at your request
- Re-delivery charges will apply (typically equal to the original shipping charge)
To avoid failed deliveries:
- Ensure your contact number is correct
- Be available during the delivery window
- Inform us of any access restrictions (locked gates, security buildings, etc.)
8. Damaged or Lost Packages
If Your Order Arrives Damaged:
- Immediately inspect the package upon delivery
- Do not refuse the delivery – accept the package and document the damage
- Take photos/videos showing the packaging condition and the damaged product
-
Contact us within 48 hours of delivery with:
- Order number
- Clear photos/videos of the damaged package and product
- Description of the damage
We will:
- Assess the damage
- Offer a replacement or refund (whichever you prefer)
- Arrange re-shipment at no additional cost (if replacement is chosen)
- Process a refund if the product cannot be replaced
If Your Order is Lost in Transit:
- Report it within 7 days of the expected delivery date
- Provide your order number and tracking ID
- We will investigate with the courier partner
If the package is confirmed lost:
- We will provide a full refund or replacement
- Re-shipment will be at no additional cost
9. Custom Phone Cases – Design & Shipping Considerations
Important Notes for Custom Orders:
- Custom phone cases are made to order based on your design specifications
- Once manufacturing begins, cancellations may not be possible
- Ensure your design is correct before final confirmation
- Delivery may take longer (7–12 business days) if the case requires custom printing/manufacturing
Quality Assurance:
- All custom cases are inspected before shipment
- If there's a printing error or quality issue, contact us immediately upon delivery
- We will provide a replacement at no additional cost
10. International Shipping (If Applicable)
For customers ordering from outside India:
- International shipping charges will be calculated separately
- Delivery times: 15–45 business days depending on destination
- Customs duties and taxes (if applicable) are the customer's responsibility
- We are not responsible for customs delays or clearance issues
- Once shipped, international orders cannot be cancelled
11. Return & Refund (Related to Shipping)
Conditions for Returns:
- Product must be in original, unused condition (except for custom orders)
- Return must be initiated within 7 days of delivery
- Return shipping cost is the customer's responsibility (unless the error is ours)
- Once return is received and inspected, refund will be processed within 5–7 business days
For damaged or defective items delivered to your correct address, we cover return shipping costs.
12. Seller's Responsibility
We are responsible for:
- Processing and shipping your order on time
- Ensuring proper packaging to prevent damage during transit
- Providing accurate tracking information
- Assisting with inquiries about shipping delays
- Replacing or refunding damaged/lost packages (if reported within timeframes)
- Correcting errors on our end (wrong item shipped, etc.)
We are not responsible for:
- Delays caused by courier partners or external factors
- Packages delivered to incorrect addresses (provided by customer)
- Failed deliveries due to customer unavailability
- Customs or import duties for international orders
- Delays in remote or difficult-to-access locations
13. Special Shipping Requests
Hold for Pickup:
If you cannot receive delivery at home, you can request the courier to:
- Hold the package at their nearest facility
- Allow you to pick it up at a convenient time
Contact us to arrange this.
Scheduled Delivery:
If you need the package delivered on a specific date, please contact us before placing the order. Additional charges may apply for scheduled delivery services.
Corporate/Bulk Orders:
For bulk orders, contact our sales team for custom shipping arrangements and quotes.
14. Shipping Policy Changes
We may update this shipping policy at any time. Changes will be posted on our website, and you will be notified via email if significant changes affect your orders.
Your continued use of printYourvibe indicates your acceptance of this shipping policy.
15. Contact Us
For any shipping-related inquiries, concerns, or issues, please contact our customer support team:
Email: support@printyourvibe.com
Phone: +91 XXXXX XXXXX
Business Hours: Monday – Saturday, 10:00 AM – 7:00 PM IST
Response Time: We aim to respond to all inquiries within 24 business hours.
WhatsApp: +91 XXXXX XXXXX (optional)
Address:
printYourvibe
[Your Business Address]
[City], [State] [PIN Code]
India
16. Disclaimer
While we make every effort to ensure timely and safe delivery of your orders, printYourvibe is not liable for:
- Delays beyond our control
- Packages lost or damaged due to courier negligence
- Orders delivered to incorrect addresses provided by customers
- Customs delays for international shipments
- Force majeure events (natural disasters, pandemics, etc.)
In case of any issues, we will do our best to resolve them fairly and promptly.